Refund Policy

At Movyra Clock Repair (“Movyra,” “we,” “our,” or “us”), we are committed to providing high-quality clock and watch repair services. While we strive for complete customer satisfaction, this Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

1. Scope of Refunds

Our services include:

  • Battery replacement for watches and clocks
  • Mechanical and quartz watch servicing
  • Cleaning, polishing, and maintenance
  • Clock restoration and repair

Refunds may be considered in cases of:

  • Services not completed as agreed
  • Defective workmanship or errors during repair
  • Duplicate payments or billing errors

Please note that we do not offer refunds for:

  • Change of mind after the service has been completed
  • Delays caused by circumstances beyond our control (e.g., supply shortages, shipping delays, or unforeseen technical issues)
  • Damage resulting from misuse, accidents, or unauthorized third-party repairs

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The service must have been performed by Movyra or an authorized technician
  • A valid proof of purchase (invoice or receipt) must be provided
  • The refund request must be submitted within 30 days of service completion
  • The item must be returned in the same condition as received, unless the issue relates to the repair or service performed

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Movyra:
  2. Provide Documentation:
    • Invoice or receipt for the service
    • Description of the issue or reason for the refund request
    • Photos of the item (if applicable) to support the claim
  3. Review and Assessment:
    • Our team will review the request and assess the validity of the claim.
    • We may request additional information or inspection of the item.
  4. Resolution:
    • If approved, the refund will be processed via the original payment method.
    • Refunds typically take 5–10 business days to appear on your account, depending on the payment provider.
    • If the refund request is denied, we will provide a detailed explanation and possible alternatives, such as a re-service or credit toward future services.

4. Service Corrections and Adjustments

In cases where a repair or service issue can be corrected without a full refund, Movyra offers:

  • Re-servicing of the clock or watch at no additional cost
  • Adjustments or replacements of faulty parts installed during the service
  • Technical consultations to ensure proper operation of your timepiece

We prioritize resolving issues in a way that maintains the value and integrity of your clock or watch.

5. Limitations and Exclusions

  • Refunds are limited to the amount paid for the specific service in question.
  • Movyra is not responsible for indirect or consequential damages, including shipping costs, loss of use, or sentimental value.
  • Special or rare components sourced for vintage or antique clocks may be subject to different terms, which will be communicated before service begins.

6. Contact Information

For questions or assistance regarding refunds, please contact our team:

Movyra Clock Repair
24 Century Blvd, Millbrook, ON L0A 1G0, Canada
📞 +1 905-316-2360
📧 [email protected]

We aim to handle all refund requests promptly, transparently, and fairly to ensure your satisfaction with our services.

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